Credit Card Fraud & Chargebacks

Route AC does not tolerate credit card fraud. No expense will be spared and all fraud, without exception, will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues.

Route AC considers credit card charge backs to be fraud in the case that there was not any reasonable effort to notify us by phone that a problem existed, or to resolve or clarify a situation or matter. We take pride in our quality customer service and are committed to resolve any situations that may arise to the satisfaction of the customer. Issuing a chargeback will prolong any problem and is not a valid way to complete a return.

The customer must attempt to return any and all merchandise with proof of shipment to Route AC before attempting a chargeback.

Please contact Customer Service at 888-441-6942during normal business hours (9am-4:30pm PST Monday- Friday) to resolve all issues concerning your order.