Do I need an RMA (Return Material Authorization) Number?

Yes. You must obtain a Return Merchandise Authorization (RMA) number within the applicable Return Policy period (30 days). You can obtain an RMA number by contacting customer service at 1-888-441-6942. Route AC will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days. Route AC must receive the returned products within this time frame. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the outside of the shipping box containing the returned product.

(PLEASE DO NOT WRITE ON THE ACTUAL PRODUCT BOX)- An automatic 15% repackaging fee will be issued if the outside original packing is defaced with a marker or any writing utensil)

If no RMA is visible on the return package; it will be refused and returned to sender.

CHECKLIST: Items must be checked off using the checkmarks below prior to submission on RMA. If any of the below items are not checked off, our RMA department will assume that the return does not meet the requirments and will refuse your request.

_______ - ACCESSORIES OR EQUIPMENT MUST BE IN THEIR ORIGINAL BOX

_______- ACCESSORIES OR EQUIPMENT MUST NOT HAVE BEEN INSTALLED

_______- ACCESSORIES OR EQUIPMENT MUST BE IN AN UNDAMAGED STATE

_______- ACCESSORIES OR EQUIPMENT MUST INCLUDE ALL ORIGINAL PACHING MATERIALS AND MANUALS

Customer / RMA information

Routeac RMA Number:

Order ID:___________________________________________

City:_______________________________________________

Name:_____________________________________________

State:______________________________________________

Address:____________________________________________

Zip Code:___________________________________________

Email Address:______________________________________

Phone Number:_________________________________________________

Product Being Return:____________________________________________________________________________________

Reason for Returning Products:__________________________________________________________________________________