(0) items
Returns
1.
Do I need an RMA (Return Material Authorization) Number?
Do I need an RMA (Return Material Authorization) Number?
Yes. You must obtain a Return Merchandise Authorization (RMA) number within the applicable Return Policy period (30 days). You can obtain an RMA number by contacting customer service at 1-888-441-6942. Route AC will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid... more
2.
What Should I Include with My Return?
What Should I Include with My Return?
All original equipment (manuals, cables, documents, packaging, etc.) must be returned with your item in New Conditon. Route AC cannot process returns that do not have RMA numbers or are incomplete. Incomplete and unauthorized returns will be refused and returned to the sender. Be sure to clearly mark your RMA... more
3.
What is Route AC Wholesale's Return Policy?
What is Route AC Wholesale's Return Policy?
Merchandise may be returned within 30 days of the original invoice date for a refund or replacement.
All returns require an RMA number, given by a customer service agent. Products returned without an authorized RMA number written clearly on a separate piece of paper on the outside of the shipping box will be... more
4.
What is the Address for Returns to Route AC Wholesale?
What is the Address for Returns to Route AC Wholesale?
After Contacting Customer Service and Receiving an RMA Number, Send Your Return to:
ATTN: RETURNS DEPARTMENT 2597 Oklahoma St. West Palm Beach, FL 33406 RMA# ( Write Your RMA Number Here )
(*PLEASE DO NOT WRITE ON THE ACTUAL PRODUCT BOX! - an automatic 15% repackaging fee will be issued if the outside... more
5.
Credit Card Fraud & Chargebacks
Credit Card Fraud & Chargebacks
Route AC does not tolerate credit card fraud. No expense will be spared and all fraud, without exception, will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down... more
6.
What happens if I refuse a package?
What happens if I refuse a package?
Route AC will charge a refused package fee for any order that is refused when delivery is attempted without prior authorization. The refused package fee is equal to the amount of the shipping charges for the order and the carrier's charges for returning the refused package(s). These orders will also be charged a... more
7.
My order qualified for free shipping. Will I be charged with a restocking fee?
My order qualified for free shipping. Will I be charged with a restocking fee?
Yes.
A 15 % restocking fee will be applied to all orders returned back for a refund that qualified for free shipping or canceled during in-transit.
8.
How Long Does it Take to Credit My Return?
How Long Does it Take to Credit My Return?
Once we receive the item(s) back to our facility, it takes us approximately 5 to 7 business days to process a return and credit back to your credit card. Depending on your individual banking institution, it could take up to 30 days for the credit to appear on your statement.You may always call the credit department... more
