What Should I Include with My Return?

All original equipment (manuals, cables, documents, packaging, etc.) must be returned with your item in New Conditon. Route AC cannot process returns that do not have RMA numbers or are incomplete. Incomplete and unauthorized returns will be refused and returned to the sender. Be sure to clearly mark your RMA number on a seperate piece of paper outside of the shipping box.

(PLEASE DO NOT WRITE ON THE ACTUAL PRODUCT BOX)- An automatic 15% repackaging fee will be issued if the outside original packing is defaced with a marker or any writing utensil)

CHECKLIST: Items must be checked off using the checkmarks below prior to submission on RMA. If any of the below items are not checked off, our RMA department will assume that the return does not meet the requirments and will refuse your request.

_______ - ACCESSORIES OR EQUIPMENT MUST BE IN THEIR ORIGINAL BOX

_______- ACCESSORIES OR EQUIPMENT MUST NOT HAVE BEEN INSTALLED

_______- ACCESSORIES OR EQUIPMENT MUST BE IN AN UNDAMAGED STATE

_______- ACCESSORIES OR EQUIPMENT MUST INCLUDE ALL ORIGINAL PACHING MATERIALS AND MANUALS

Customer / RMA information

Routeac RMA Number:

Order ID:___________________________________________

City:_______________________________________________

Name:_____________________________________________

State:______________________________________________

Address:____________________________________________

Zip Code:___________________________________________

Email Address:______________________________________

Phone Number:_________________________________________________

Product Being Return:____________________________________________________________________________________

Reason for Returning Products:__________________________________________________________________________________